About Us

Welcome! We’re Mike’s Hot Honey, America’s leading hot honey brand. It all started with a simple idea in 2010, when our founder, Mike Kurtz, began drizzling his homemade chili-infused honey on pizzas at the Brooklyn pizzeria where he worked. Customers asked to take some home, word spread, and a whole new category of honey was born. 

You’ll find Mike’s Hot Honey on restaurant menus and retail shelves across the country — but at our core we’re still a tight-knit team that takes care of one another and has a lot of fun doing what we do. We’re growing, and we’d love to find the right person to grow with us. 

The Opportunity

Mike’s Hot Honey is growing across every channel — retail, foodservice, and commercial — and with that growth comes expanding volume of customer setup requests. Buyers want spec sheets. Distributors need COAs. Ingredient customers require detailed allergen and nutritional documentation. Food service operators need technical support before they put products on a menu.

This role exists to own that entire landscape. The FSQA Onboarding Manager is the connective tissue between our FSQA program, commercial teams and customers. You will manage the intake, execution, and delivery of customer-facing technical documentation — with the precision of a food scientist and the responsiveness of a great account manager.

This is not only a back-office role. You will work directly with sales and at times sit with customers — translating complex specification requirements into clear, concise answers. The right person is equally comfortable managing a compliance checklist and building rapport with buyers who need extra attention.

What You’ll Own :

Customer Setup & Documentation 

• Serve as primary point of contact for inbound customer setup requests across all channels.
• Delivery of customer-required documentation: product specification sheets, Certificates of Analysis (COAs), allergen declarations, nutritional profiles, HACCP documentation, third-party audits, etc.
• Manage portals and compliance systems ensuring submissions are accurate, complete, and timely.
• Work with Director of FSQA to Maintain a master library of approved, version-controlled documents for all active SKUs, updated in real time as information changes.
  

Cross-Functional & Sales Partnership 

• Partner with the Sales team as a trusted resource — joining customer calls and providing timely support for technical questions or compliance requirements.
• Translate retailer and customer requirements into clear action items, coordinating with FSQA, Operations, and co-manufacturers to gather the information needed to fulfil requests.
• Keep Sales informed of the status of open setup requests, flagging blocks proactively so opportunities are never held up by documentation delays.
• Assist Director of FSQA/RD with documentation, reporting, site visits, and other daily FSQA/RD activities.
  

Customer-Facing Technical Support 

• Serve as a knowledgeable and personable representative of Mike’s Hot Honey’s FSQA program.
• Support Foodservice and ingredient customers with onboarding needs, including facility and item questionnaires, supplier approval processes, and product qualification reviews.
• Attend customer meetings or site visits where a FSQA representative is required or requested.
• Handle customer complaints with professionalism, gathering the relevant documentation and coordinating corrective action communication.
  

Quality Systems & Compliance 

• Maintain up-to-date knowledge of regulatory requirements relevant to each channel: FDA labelling, SQF, USDA organic documentation (as applicable), and state-level compliance requirements.
• Support the FSQA team in maintaining and updating documentation — particularly as it relates to supplier and partner documentation, annual questionnaires, and spec management.
• Coordinate documentation renewals of our network information annually for all relevant items such as third-party audits, certifications, and MHH created questionnaires
• Identify inefficiencies in customer setup process and propose improvements to reduce turnaround time and error rates.
   

What You'll Bring:

Experience

• 1-3 years of experience in food safety, quality assurance, or regulatory affairs within a food or beverage company; GFSI and PCQI experience is a plus.
• Bachelors Degree in Food Science, Food Safety/Quality Management, or similar.
• Direct experience managing customer-facing documentation requests across one or more of the following: retail, food service, ingredient supply, or commercial.
• Familiarity with supplier portals (e.g. 1WorldSync, Tracegains, FoodLogic, or similar).
• Working knowledge of FDA regulations, GFSI Standards, FSMA, and other industry standards.
• Experience reading and interpreting COAs, spec sheets, and technical food safety documentation.
• Prior experience in a small-to-mid-size CPG environment is a strong plus — this role requires independence and resourcefulness.

Skills & Attributes

• Organized with systematic approach to tracking requests, deadlines, and documentation.
• Strong written and verbal communicator.
• Professional in customer-facing settings, including meetings where you may be the only FSQA rep.
• Relationship-oriented: you understand that customer setup is a commercial touchpoint, not just a compliance exercise, and you treat it accordingly.
• Proactive and solutions-driven — when a customer has an unusual requirement or a request doesn't fit the standard process, you find a path forward rather than waiting for direction.
• Comfortable working cross-functionally, building trust with sales, operations, and co-manufacturing partners simultaneously.
• Exhaustive attention to detail — documentation errors in this role have real commercial consequences.
  

Why You'll Love It Here

We're a small team with big energy. We care about our product, our customers, and each other — and we work hard to maintain that tight-knit culture even as we grow. If you're looking for a place where your work matters, where you can learn quickly, and where the people around you genuinely have your back, we'd love to meet you.

Compensation Overview

• $70K-$80K, commensurate with experience
• Health benefits and 401K
• Equity incentive

How to Apply

To apply, please submit your application here.

Equal Opportunity

The company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion, or any other classification protected by law.

About Us

Welcome! We’re Mike’s Hot Honey, America’s leading hot honey brand. It all started with a simple idea in 2010, when our founder, Mike Kurtz, began drizzling his homemade chili-infused honey on pizzas at the Brooklyn pizzeria where he worked. Customers asked to take some home, word spread, and a whole new category of honey was born. 

You’ll find Mike’s Hot Honey on restaurant menus and retail shelves across the country — but at our core we’re still a tight-knit team that takes care of one another and has a lot of fun doing what we do. We’re growing, and we’d love to find the right person to grow with us. 

The Opportunity

Mike’s Hot Honey is looking for a high-energy, results-driven Regional Account Manager to join our growing Foodservice team. This role is at the front lines of our expansion, tasked with putting Mike’s Hot
Honey on the tables (and in the kitchens) of the best pizzerias and restaurant chains in the Eastern US.

The ideal candidate isn't just a "salesperson". They are a brand ambassador who understands the hustle
of the kitchen and the strategy of the boardroom. You’ll report directly to the VP of Foodservice Sales and Customer Marketing and join a collaborative team that treats sales as a team sport.

What You’ll Own :

• Business Development: Identify and hunt for new opportunities, focusing on independent pizzerias and regional chains. You will manage the full sales cycle: from cold outreach and
  product demos to closing the deal and ensuring distribution setup.
• Strategic Relationship Management: Build deep, lasting partnerships with chefs, operators, and
  distributor partners (e.g., Sysco, US Foods, Performance Food Group).
• Broker & Partner Management: Lead and motivate internal and external partners, including brokers in the NY/NJ market, to ensure our sales strategy is executed flawlessly at the local level.
• Brand Advocacy: Represent Mike’s Hot Honey at national food shows, regional conferences, and on-site customer visits. This includes everything from high-level presentations to "getting your
  hands dirty" with booth setup and sampling.
• Regional Strategy: Work with the VP of Sales to identify growth white space within the Eastern US territory and execute a plan to capture it.

What You’ll Bring :

• Experience: 5+ years of professional sales experience. Food & Beverage or Foodservice (FDSV) experience is strongly preferred.
• Education: Bachelor’s degree or equivalent industry experience.
• Market Knowledge: A deep understanding of the Eastern US restaurant landscape and
  established relationships with regional distributors is a major plus.
• Communication: Exceptional verbal and written communication skills—you can pivot from a
  casual conversation with a chef to a data-driven presentation for a VP of Purchasing.
• The "Hustle": An entrepreneurial mindset with the ability to deliver results in a fast-paced
  environment with limited supervision.
• Integrity: We value honesty and credibility above all. You do what you say you’re going to do.
  

What Success Looks Like

• Growth: Consistently hitting and exceeding revenue targets.
• Execution: Successfully launching Mike’s Hot Honey into new regional chains and ensuring high
  retention with existing accounts.
• Collaboration: Providing the team with actionable market feedback to help shape our future
  product and marketing strategy
  

Physical & Travel Requirements

• Travel: Approximately 25–30% domestic travel. This includes local "days in the field," distributor
  meetings, and national trade shows.
• Location: While our HQ is in Brooklyn, NY, we are open to Remote/Work-from-Home
  candidates located in the NY/NJ/PA tri-state area.

Why You'll Love It Here

We're a small team with big energy. We care about our product, our customers, and each other — and we work hard to maintain that tight-knit culture even as we grow. If you're looking for a place where your work matters, where you can learn quickly, and where the people around you genuinely have your back, we'd love to meet you.

Compensation Overview

• Base salary in the range of $110K-120K, commensurate with experience
• Up to 30% discretionary bonus
• Health benefits and 401K
• Equity incentive
• Unlimited PTO

How to Apply

To apply, please submit your application here.

Equal Opportunity

The company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion, or any other classification protected by law.